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Charlotte Latin & CMS Visit UCPS Technology Services Department

Charlotte Latin and Charlotte Mecklenburg Schools visiting with our technology department.

Union County Public Schools is very progressive with its technology infrastructure and technology integration. Recently, on March 19th, Charlotte Latin School made its first visit to UCPS and Charlotte Mecklenburg Schools visited for a second time with several employees of the Technology Services Department to discuss the department’s centralized administration systems, support and networking. Both visiting districts arrived with questions, suggestions and ideas to exchange during the roundtable discussion.

Both Charlotte Latin and CMS were very interested in learning how we provision, deploy, manage and repair devices associated with our 1:1 access model. We shared that our county has a Google Console Administrator and that we provision our Chromebooks in-house at the Technology Depot. CMS is looking into establishing a comparable location to repair devices within their district in lieu of their current call-in help desk. Currently our Technology Depot maintains a staff of 8 Desktop Support Engineers, two of which who are dedicated to completing warranty repair work.

Emil Iglesias, Senior Systems Engineer for UCPS, shared how his team members are allocated at both the elementary and secondary school locations. He shared that Area Engineers are assigned to several elementary schools and a stationary Desktop Support Engineer is assigned to each middle and high school.

The majority of networking questions were directed to members of the networking team in which they shared information related to our robust infrastructure. Additionally UCPS networking engineers shared that each classroom contains one wireless access point and we offered a solution we have in place that eliminates rogue devices on our network.

Questions related to blocking of websites (i.e. YouTube) and filtering were directed to members of the enterprise team. Brad Davis, UCPS Enterprise Engineer, shared his feedback on the transition from our current filtering system, Sophos, to our new filtering system, Lightspeed, which will be completed in the fall.

Overall the visit from both Charlotte Latin and CMS was a tremendous success. It is evident that our district is Led by Instruction-Powered by Technology.
 

Written by: Becky Swiger, Instructional Technology Facilitator
Posted: Mar 31, 2015 by Rebecca Swiger

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